JEPCO Customer Services

Features JEPCO Customer Services

JEPCO application has the following features:side menu:- Create client own profile, to allow JEPCO serve him better- Manage client many sub-accounts/subscriptions- The client can scan invoice/bill barcode to add sub-account- Meter Self-Read Archive: The client can view up to 3 previous months/reads images of his Meter Self- reading (if the client used the Meter Self-reading feature in the app)- All JEPCO important contact information, the clients can contact JEPCO support directly through email and direct calls shortcutsMain menu:- Receive different types of push notifications (such as meter reading date, invoice/bill issued, invoice/bill paid…)- View previous notifications sent to the client (by pressing on the bell on the top)- Inquire about invoices, from this feature the client can:o Move from the sub-account to anothero “Refresh” to get last statuso Get invoice/bill details by pressing on the invoice/billo Use invoice/bill presentment (in the top of details page)- Meter Self-reading:o Which can show the client the following features:§ Meter ready to be read§ Meter already read within the authorized period§ When the date of meter to be reado Allows the client to take, submit a photo and enter the reading of his meter (for the meter ready to be read), in order to allow JEPCO issue a new Invoice/bill- Account statement, this feature is useful for the client as he can:o Move from the sub-account to anothero See all the due invoices/bills and total receivable balanceo Use in JEPCO offices (to go to cashier directly):§ For paying an invoice / bill by pressing on the “single” invoice/bill, which show barcode that JEPCO cashier can read§ Can pay all due invoices/bills by pressing on the barcode icon beside the total receivables, which show barcode that JEPCO cashier can read- Consumption calculation, which allow the client to:o Use Consumption calculator (for simulation)o Use Calculate the current (assuming that the consumption is for one month and calculated on the latest tariff)